Is Email (Finally) Dead?
For years, people in the tech industry have been predicting (or
lamenting) the death of email as a form of communication.
“Kids don’t use email anymore.” “There are better, faster and more
effective ways to interact with other people, such as texting and social
media.” “I know people who don’t even have an email address.”
These are some of the most common statements you hear regarding the
death of email. (Perhaps it’s telling that I’ve been hearing these same
statements for nearly a decade now.)
The Death of Email?
So what’s the real deal? Is email actually dead?
To answer this question, let me ask one of my own: When was the last
time you checked your email account? This week? This morning? Just now?
The truth is that most people will go to their email every time their
smart phone beeps, vibrates or otherwise indicates that a new email
message has just landed in their inbox. It’s just a natural human
response, kind of like when people used to answer their home telephones
whenever it rang. It takes some time to de-program it.
More Popular than Ever
In reality, email is more popular than ever, especially among marketers.
According to an April, 2015, study conducted by Yahoo! Labs and the
University of Southern California called “Evolution of Conversations
in the Age of Email Overload”, most people are now receiving more emails
in their inbox than ever before.
Part of that is businesses finally catching up with available marketing
technology. While many small businesses have been collecting customers’
email addresses for years, it’s only been recently that many have
finally figured out what to do with them.
People are more willing to give up their email address than they are,
say, their mobile phone numbers. That’s because they know they can
easily ignore or delete emails they don’t really want to see.
Too Many Emails
Today, most people receive more emails than they can conceivably read
and respond to. Personally, I usually begin each working day by deleting
about 80% to 90% of the emails in my inbox mostly from marketers or
others promoting something I’m not interested in.
Yet like me, most people won’t go to the trouble of unsubscribing from
the source of all those emails out of fear that they might miss out on
the one offer or email that they genuinely are interested in.
Ease of Email
It’s also easier than ever for people to keep up with their emails. Spam
detectors have done an effective job of filtering out the truly
irrelevant and unwanted emails. And now people can read their emails â€“
or at least their subjects and who they are from â€“ as a scroll on their
smart phones, tablets and other mobile devices.
And because more emails today are being sent and received on mobile
devices, they tend to be shorter. Perhaps this is why the average amount
of time it takes for people to respond to emails sent from smart phones
(28 minutes) is so much shorter than those sent from tablets (57
minutes) or from desktop computers or laptops (62 minutes,), according
to the Yahoo!/USC study. Could that mean that emails and text messages
are beginning to morph into the same thing?
They Myth of Young People and Email
As expected, older people tend to use emails more than younger people.
But the difference may not be as big as many people might think.
During the course of the study, 53% of adults between 35 and 50 years
old sent emails from their phones or tablets at least once, compared to
only 49% of teenagers between 13 and 19 and 48% of young adults between
20 and 35 years old. Older people (51+) sent the fewest emails via
mobile devices, at 43%, according to the study.
So email is definitely not dead. It’s not even wounded. Eventually,
however, it may eventually morph into something entirely different, in
the way the telephone did.